Terms and Conditions
Students (“you”, “your”) of Ink Academy Limited trading as Ink Academy (“we”, “us”, “our”) are required to accept the Terms and Conditions set out below as a condition of enrolment. A “student” of Ink Academy is therefore any person who has enrolled on an Ink Academy course, as outlined below.
The Terms and Conditions cover all courses offered by Ink Academy, and full details of the courses can be found here:
- The Ink Academy Writing Course (“the Course”); and
- The Ink Academy One-Off Consultation (“One-Off Consultation”).
1 Formation of Contract
1.1 Your place on a course is not confirmed until we have received full payment, and you receive written confirmation from us that you have been enrolled onto your ordered course. This will form a contract, which incorporates these Terms and Conditions, between you and us (“Agreement”).
1.2 Where a course session may be missed due to illness or any other reason, we are unable to reschedule or offer any refunds or exchanges, save as outlined in sections 7 and 8.
2 How to Order
2.1 Detailed information about the general content of the courses, the learning hours involved, and the course schedule can be found in Course Details.
2.2 To submit an order for a course, please use the order form located at www.inkacademy.co.uk/contact, or order through the finance team by email at enquiries@inkacademy.co.uk. By ordering a course you are confirming that you have received enough information and are satisfied that the course is suitable for you.
2.3 For the Writing Course and One-Off Consultation, you must submit 1,000 – 3,000 words of your own writing on ordering the course (“Initial Submission” – see section 10 below). This can be any sample of your own writing; it can be a sample of the work you want to work on over the duration of the course, or unrelated, but must be your own writing (see section 14). This is so we are able to confirm that the Ink Academy course will be suited to your writing and requirements.
Please note: the Ink Academy Writing Course is selective. We assess each submission carefully to ensure that we will be able to help you, as a writer.
2.4 If your order is accepted and payment of your course fee and any other required payments have been cleared, we will confirm your enrolment by email.
2.5 If your ordered is not accepted for any reason, we will inform you of this and reasons why by email.
3 Payment
3.1 You agree to pay the course fee as detailed at the time of your order submission on our website. Your place on the course cannot be confirmed until we have received full payment. The course fee covers all parts of the course, including tuition, the provision of required materials if relevant (save suggested further reading), and 1 complimentary tea/coffee per face-to-face, hour-long session.
3.2 All fees are quoted in UK pounds sterling.
4 Payment by instalment
4.1 Payment may only be made in instalments in exceptional circumstances and subject to agreement on a case-by-case basis.
Please note: if you pay in instalments, you are liable for payment of the balance of the fee in full, irrespective of your progress on the course. If you cancel your registration after the seven-day cooling off period and do not qualify for a refund (see section 7), you still remain liable for payment of the full balance of the course fee.
4.2 If payment is made in instalments, an additional administration charge will be added.
4.3 We reserve the right to reclaim the balance on any course fees not paid by the agreed date.
4.4 We reserve the right to restrict access to tuition, and ultimately to cancel enrolment, in the event of failure to make instalment payments by the due dates.
4.5 No payment plan can extend beyond the end date of the course on which you are enrolled.
5 Discounts, Special Offers and Gift Certificates
5.1 From time to time we may offer discounts on course fees (e.g. for early payment) or special offers (e.g. complimentary additional services, such as group workshops or author masterclasses). Any discounts on course fees offered apply only at the time they are advertised, and may not be subsequently available to new or continuing students.
5.2 Gift certificates redeemable against the cost of a course can be purchased by telephone only. Gift certificates are not transferable. No cash alternative is available. Refunds are available for seven days after the date of purchase; after this no refunds can be offered. Certificates must be redeemed by telephone within twelve months of purchase.
5.3 From time to time we may offer gifts, gift vouchers or discounts to enrolled students. Such offers may be strictly time bound and may be restricted to those enrolling within a specific time period and/or to specific courses or groups of courses. Please see the courses page for details of specific offers.
5.4 Gift offers, vouchers and discounts only apply to students who enrol through Ink Academy. Gift offers, vouchers and discounts are not transferable. No cash alternatives are available.
6 Course Start Dates & Timetable
6.1 The start date of the Ink Academy Writing Course is the date of the introductory meeting, which will be allocated on enrolment. If you would like to change your start date, a new one can be arranged within seven days of enrolment. The new start date must take place between one and four weeks of enrolment. Save in accordance with 7.5, requests to postpone will not be accepted after seven days from the course start date. Please note: if a start date is not agreed within the seven day cooling off period, the original start date provided will stand.
6.2 The Writing Course lasts six months from the start date, not enrolment.
6.3 There are eight tutorial sessions during the six-month Ink Academy Writing Course. A suggested timetable will be provided to you on enrolment. You may reschedule a session, up to seven days before the scheduled session date as outlined in section 7. There may not be more than three weeks between sessions.
6.4 The start date of the One-Off Consultation refers to the date confirmed on enrolment.
7 Rescheduling and Postponement
7.1 Requests to postpone the start date beyond four weeks from enrolment in the Writing Course will not be accepted, save in accordance with 7.5.
7.2 If you wish to postpone or reschedule a session during the course of the Ink Academy Writing Course, you must inform us up to seven days before the scheduled session and the new session must take place within seven days of the originally scheduled session. There can be no more than three weeks between sessions.
7.3 Please note that if a session is cancelled or missed with less than seven days notice, it will not be rescheduled, save in accordance with 7.5.
7.4 We reserve the right to reschedule a session at any time prior to its scheduled time and date, for reasons including – but not limited to – unexpected tutor unavailability.
7.5 If it is necessary to postpone your start date after seven days from enrolment, or reschedule a session within seven days of its due date, or postpone the remainder of the course beyond the six-month end date as a result of (a) the serious illness or death of yourself, partner, dependent or close relative; or (b) material breach of this agreement by Ink Academy in a manner which significantly affects your progress on the course, we may at our sole discretion refund all or part of the course fee. You may be required to provide supporting evidence of relevant circumstances.
7.6 If you wish to postpone your course after seven days from enrolment/registration, you (or your representative in the case of your incapacity or death) must do so by letter, outlining the reason(s) for the request and including copies of any supporting evidence.
You should write to:
The Directors of Ink Academy, 3rd Floor, 3 Fitzhardinge Street, London W1H 6EF.
Please note that we reserve the right to deal with requests for refunds or postponements of course start dates received after seven days strictly on a case-by-case basis.
8 Cancellation, Withdrawal and Refunds
8.1 There is a seven-day cooling-off period from enrolment on the Writing Course during which time you can cancel your course and receive a full refund.
8.2 You may cancel your enrolment on a One-Off Consultation up to 48 hours before the class date and receive a full refund.
8.3 Save in accordance with 8.10, refunds will not be issued after seven days from enrolment for the Writing Course and within 48 hours of the One-Off Consultation course date.
8.4 If you wish to cancel your course, you must inform us as soon as possible by email at enquiries@inkacademy.co.uk. Your cancellation will take effect on the date we receive your email. If you cancel your registration by email, we will give you a reference number which you should keep for future reference.
Please note: We cannot be held responsible for non-receipt of electronic communication (for example through assignment of emails to a junk mail folder). We will confirm all cancellations by email.
8.5 We reserve the right to withdraw you from a course without issuing a refund if you act in a manner that disrupts, hinders or offends our staff or tutors or, where relevant, other individuals enrolled on the course, or our tutors.
8.6 We reserve the right to cancel a course at any time prior to its start date, for reasons including – but not limited to – unexpected tutor unavailability.
8.7 We will issue a full refund of any course fees paid if we cancel the course prior to its start date.
8.8 Refunds do not include the amount contributed by a gift certificate, if applicable (see section 5).
8.9 If it is necessary to cancel your course after seven days from enrolment or after the start date as a result of (a) the serious illness or death of yourself, partner, dependent or close relative; or (b) material breach of this agreement by Ink Academy in a manner which significantly affects your progress on the course, we may at our sole discretion refund all or part of the course fee. You may be required to provide supporting evidence of relevant circumstances.
8.10 If you wish to request a refund after seven days from enrolment/registration, you (or your representative in the case of your incapacity or death) must do so by letter, outlining the reason(s) for the request and including copies of any supporting evidence.
You should write to:
The Directors of Ink Academy, 3rd Floor, 3 Fitzhardinge Street, London W1H 6EF.
Please note that we reserve the right to deal with requests for refunds or postponements of course start dates received after seven days strictly on a case-by-case basis.
9 General Course Code of Conduct
9.1 The session end-time is one hour after it was scheduled to begin, regardless of when the session began.
9.2 All work submitted will be securely stored and we will endeavour to keep it safe. We will not be responsible for any loss or damage of your work, however, and students are responsible for ensuring that all work that is submitted, whether soft copies or physical manuscripts, have back-up copies.
9.3 You must conduct all aspects of your studies in a polite and courteous manner, and likewise accept the directed tuition of staff. You must not submit material, images or written content which might reasonably be deemed to be impolite, discriminatory, offensive or abusive, or which is/are unlawful.
9.4 You guarantee that any material submitted is your own work, unless otherwise stated, and does not infringe the copyright of any third party. This warranty shall survive any cancellation or termination of the course or this Agreement.
10 Written Submissions
10.1 Between 1,000 and 3,000 words must be submitted before enrolment on the Writing Course or One-Off Consultation (“Initial Submission”). This can be any sample of your own writing; it can be a sample of the work you want to work on over the duration of the course, or unrelated, but must be your own writing (see section 14). This is so we are able to confirm that the Ink Academy Course will be suited to your writing and requirements.
10.2 Up to 5,000 words may be submitted up to 48 hours before each tutorial session. This will form the basis of the discussion of the session. All work must be submitted by email and in Microsoft Word.
10.3 If no submission is received before the scheduled session, the tutor will prepare a class tailored to your needs and requirements, as they see them.
11 Tutors
11.1 For the purposes of this Agreement, “tutor” refers to any person employed or contracted by Ink Academy for the purposes of leading the Writing Course, One Off Consultation, or any other Ink Academy Course.
11.2 Where, as part of a course a tutor provides feedback, answers questions or otherwise interacts with students, the format and content of any such feedback, answer or interaction will be determined by the course tutor at his/her discretion.
11.3 Students are allocated a tutor on enrolment. We reserve the right to change the tutor at any time during the course, for reasons including – but not limited to – tutor illness, maternity leave, or termination of the tutor’s contract with Ink Academy Limited.
11.4 If you feel the need to change your tutor after your first meeting you should contact us on enquiries@inkacademy.co.uk to explain your reasons for requesting a change. The request should be made within 48 hours of your first meeting. We will respond to your request as we see fit, taking into account your reasons and staff availability. Whilst we shall endeavour to accommodate your request, we do not make any commitment to you that your request will be granted. We will not unreasonably refuse a request. Apart from in exceptional circumstances, we will not be able to accommodate a change request later in the course. If you would like to make a formal complaint, you can find our Complaints Procedure here.
12 Termination
12.1 We may terminate this Agreement without refund at any time if: We find that you have given us information which is untrue or misleading; You fail to meet any administrative requirements as required by your course tutors or administrators; You fail to pay your course fee; or You breach this Agreement.
13 Liability
13.1 We will not be liable for any failure to perform any or all of our obligations where that failure is due to the actions of someone else or to any cause beyond our reasonable control.
13.2 We cannot be held responsible for any injuries sustained or accidents which may occur to any individual during any of the suggested activities on the courses offered.
13.3 We cannot be held responsible for and do not endorse the content of any websites accessed through links from our website.
13.4 We do not make any commitment to you that you will obtain any particular result from participation in a course, or guarantee that course materials will be error-free.
13.5 We reserve the right to alter personnel involved in provision of the course (including but not limited to course tutors and authors involved with the course) for any reason (including but not limited to lack of availability, illness or otherwise).
13.6 We do not make any commitment that our website or course materials will be compatible with or operate with your software or hardware.
13.7 All representations, warranties and/or terms and/or commitments not expressly set out in this Agreement are hereby excluded to the maximum extent permissible at law.
13.8 Under no circumstances, including negligence, shall we be held liable for any indirect, incidental, special or consequential damage, costs, expense or other claims for economic loss which arise out of or in connection with this Agreement or your use of the website or course materials.
13.9 Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence or which cannot be lawfully excluded or limited.
14 Intellectual Property
14.1 It is your responsibility to ensure that any work or material submitted to us does not infringe the copyright of any third party and you agree to indemnify us with regard to any action against us and any loss and/or damage we suffer from your infringement of our and/or third party intellectual property. It is also your responsibility to ensure that any material or information submitted to us is, to the best of your belief, true and accurate.
14.2 We will at all times remain the owner of the intellectual property in all parts of our website and our names, trademarks and logos. Your use of the website and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.
14.3 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
14.3 We grant to you a non-exclusive, non-transferable licence to make copies of any course materials and feedback for your personal use in connection with a course only.
14.4 You may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post or mirror on the World Wide Web or any other part of the Internet, transmit, make available, disseminate or distribute in any way any of our intellectual property, including course materials and tutor feedback and advice, unless we specifically authorise in writing, and then only to the extent of such authorisation.
14.5 You agree not to make any audio or visual recordings of the sessions, the work of the tutor, guest speakers or of your fellow students whilst attending any Ink Academy course.
14.6 You must keep confidential and not copy, publish or disclose to any other person in any form any writing, titles, plot or storylines, characters or other ideas, concepts of information expressed or communicated in any form by the tutor, any other students or others in anticipation of, during or following and related to the course (“Creative Information”) unless and only to the extent that the person expressing or communicating such Creative Information can be shown to have expressly consented to its use by others. All class discussion is private and confidential.
15 Disclaimer
15.1 Courses are for informational purposes only. We will not accept any responsibility to any party for the use of course materials or tutor advice and feedback for any purpose other than your own information, including but not limited to the giving of advice by you to any third party.
16 Data Protection
16.1 Personal Data you provide as part of your order and/or course will be used only as set out in the Agreement and our Privacy Policy, available here.
17 Equality of Opportunity
17.1 No student will receive less favourable treatment due to race, ethnic origin, gender, sexual orientation, marital status, disability, age, responsibility for dependents, or because of political or religious belief.
18 General
18.1 Our failure to enforce a right does not result in a waiver of such a right.
18.2 If any of the provisions of this Agreement are held to be invalid or unenforceable by any court having authority to determine such issues, the remaining terms of this Agreement will not be affected.
18.3 You may not assign or transfer your rights under this Agreement. Nothing in this Agreement will give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.4 These Terms and Conditions shall be governed by and construed in accordance with English law and parties hereby submit to the exclusive jurisdiction of the English courts.
18.5 We make no warranty or guarantee that the website, course materials or other information provided complies with laws other than English law.
18.6 This Agreement is the entire agreement between us and you. If any of our employees or agents have agreed anything verbally or in writing at any time, this Agreement will always take priority.
18.7 Notwithstanding 18.6, there may be further rules which apply to your participation in a course, as we may provide from time to time.
19 Complaints Procedure
19.1 You can find our Complaints Procedure in detail here.
20 Contacting INK Academy
20.1 You may contact us by writing to the following address: The Directors of Ink Academy, 3rd Floor, 3 Fitzhardinge Street, London W1H 6EF.
20.2 Or you may contact us by writing to the following email address: enquiries@inkacademy.co.uk.
Ink Academy Limited incorporated in England and Wales.
Company number: 10053315
Registered office: 3rd Floor, 3 Fitzhardinge Street, London W1H 6EF
